Facebook Rolling Out Questions Feature

People ask a lot of questions. It’s natural and it makes sense. It’s the only way we can acquire information that we don’t currently have. The biggest problem with any question is finding the best source to ask. We have friends and family but they can only go so far in many cases. We have search engines but sometimes you need something else, right? Enter Facebook Questions which was announced yesterday in the Facebook blog and is being slow rolled out to the Facebook community at large. Today we’re introducing Facebook Questions, a beta product that lets you pose questions like these to the Facebook community. With this new application, you can get a broader set of answers and learn valuable information from people knowledgeable on a range of topics. Since we like to develop products carefully over time with your help, Facebook Questions is available to a limited number of people right now, and we’ll be developing it rapidly based on their feedback. We’re aiming to bring this product to all of you as quickly as we can. Here is the box you will see when you are included in the effort It’s an idea that can certainly be of interest if you feel that you can trust someone that you have never met before and have no idea if they are real or not. In other words, there will be value here but how it fits for you will depend on your willingness to trust. Here are some examples given in the blog Facebook Questions helps you tap into the collective knowledge of the more than 500 million people on Facebook. For example, if you’re vacationing in Costa Rica and want to know the best places to surf, you can use Facebook Questions to get answers from nearby surfing enthusiasts. Because questions will also appear to your friends and their friends, you’ll receive answers that are more personalized to you. It appears as if the whole privacy thing has certainly impacted everything Facebook does since this is stated in the post as well. Keep in mind that all questions and answers posted using the Questions application are public and visible to everyone on the Internet. If you only want to ask a question to your friends or a specific group of people, you can still pose it as a status update on your profile targeted to those people. You will be able to set up polls and post photos of things that you are asking questions of as well. Sounds interesting but it is something that should be used with caution considering that you are asking the entire community a question thus opening yourself up to everything else that can come along with that kind of exposure. So my question to you is, do you think that you would use Facebook Questions to find your answers to the things you are curious about? What kinds of questions would you ask to everyone and what others might you not be so public with? For me, I’ll stick to a status update to my friends only for now. However, some people find that even family recommendations need more verification. In this new world order, it is important to weigh the risks of of jumping into the ‘personal crowdsourcing’ waters. You never know what sharks may be lurking. Your thoughts? Pilgrim’s Partners: SponsoredReviews.com – Bloggers earn cash, Advertisers build buzz!

Ask Asks If the Human Element Will Help Its Search Business

Ask has always been the red-headed stepchild of the search industry. It’s always lurking in the shadows as the #4 search engine and usually gets a mention in search share only if there was significant up or down movement. Accounting has the Big 4 but search only has the Big 3 which is soon to be the Big 2 ½ or something once bing and Yahoo fully consummate their relationship. Ask is usually not included in those talks but is making changes to differentiate itself and hopefully make more of a splash in that area. The key to that hope: good ol’ fashioned human beings! The Ask blog reports Today we’ve officially launched the public beta for the new Ask.com, which combines our proprietary answers technology (specifically tailored to extract questions and answers from the Web) with the human insight of the thriving Ask.com community drawn from our 87 million monthly uniques. Now available on an invite-only basis (you can request your invite here), the capability to pose questions to real people is now possible for those complex, subjective and/or time-sensitive queries that, no matter how advanced, computers simply can’t address. That means that Ask.com is now uniquely able to offer the most comprehensive and convenient approach to getting answers, combining pages and people to help users find the answers to all questions – even questions for which no answer is published online. In the search world there may just be a place for this kind of service if it can catch on with people who are ‘blue text link trained’ like myself. In this age of social media and trusting sources that reach far beyond our truly trusted circle of friends (be that a good or bad thing, it still is) there may be more of an acceptance of this approach. Mashable’s Jennifer Van Grove sums up the improvements for you The beta offering is a product of four new features: a completely overhauled look with a focus on highlighting trending questions from the community, semantic search with answers displayed on the page, a large Q&A database and a user community element that targets members for answering questions based on their areas of expertise. The latter somewhat mirrors Aardvark’s formula for finding answers to user questions, and is initiated when users click the “Ask the Community” button on the right-hand side of the results page. Even if this Q & A approach seems to be somewhat antiquated it could have some legs if for no other reason than it looks different. Once again, though, Ask needs to drive people to the site and in the past their approach has been mass advertising pushes that come on real strong then disappear. There has been very little attempt to keep the Ask brand in the mind of the searcher in a way to help them possibly convert from Google or somewhere else to the new Ask. I have always hoped that Ask would put together something that was worthy of challenging bing and Yahoo! to at least push them a bit. Whether this approach is the answer certainly is a big TBD. If it’s not the answer then the next question has to be, is there a place for Ask at the search table or is it time to move on and look for someone else to challenge the Big 3 (or 2 1/8 or whatever it’s going to be)? Your thoughts?

Who’s Reputation is Worse Than a Member of Congress? Advertisers, Of Course!

Advertising suffers from a reputation problem. Here at Marketing Pilgrim we are very interested in online reputation management but even the best social media monitoring tools can’t help some industries. Of course, when you spend years simply ignoring how poorly you are viewed by the public in general, it doesn’t help. This is how the advertising industry has put together its stellar reputation that it is now trying to control a bit with the help of the oldest journalism school in the country, The University of Missouri School of Journalism. The Huffington Report says Industry leaders are teaming up with the nation’s oldest journalism school to launch the Institute for Advertising Ethics. Among the research center’s goals is to improve the public image of a business that spent $125 billion last year but isn’t exactly known for its bedrock principles and unwavering scruples. Whether it’s the duplicitous exploits of fictional television character Don Draper or the latest penalties levied by the Federal Trade Commission, the ad industry struggles to put its best face forward. A 2007 Gallup survey ranked advertisers among the least trustworthy professionals – barely beating out lobbyists and car salesmen. It’s funny in some ways but actually quite pathetic in many others that the advertising industry has sunk to this level. I would be interested to see that survey conducted today to see if there has been any movement either up or down. I suspect it’s either about the same or even worse but that’s just a guess. So why this desire to self-police? “Because it is persuasion, advertising is viewed in a questionable way by a lot of people,” said Margaret Duffy, a former ad executive who now teaches at the University of Missouri School of Journalism and is helping to organize the ethics institute. But even though the industry’s fundamental purpose is to convince shoppers to buy a product they may not actually need, such persuasion can be done in an “ethical and tasteful” way, she added. Honestly, if this is the attitude of one of the founders of the institute I can only imagine what’s going to come out of it as it develops. Maybe there will be a guide called “How to Make People Buy Things They Don’t Want but Still Feel Good About Your Profession” or how about “Top Ten Ways to Screw Someone Without Them Feeling It”. Sorry I seem a bit negative on this one but when an industry built on spin starts to spin ethics then it’s hard to figure out what is spin and what is, well, something else. This group though is convinced that there is good to be done. The leader of the institute is visiting professor, Wally Snyder, who is a former FTC (Federal Trade Commission) lawyer and American Advertising Federation president. He realizes that he has a tough road ahead with such reputation luminaries as lawyers and members of Congress having higher trust scores than advertisers according to Gallup. That’s pretty impressive, huh?! But if the industry is thinking any way like this following agency owner then all we can say is “Best of luck, Wally!” Mark Fleisher, owner of a small advertising agency in central Pennsylvania near Harrisburg, says the industry doesn’t need to be reminded of the importance of ethical behavior. It just needs to increase the honesty quotient. “The industry has become more ethical because the clients have become smarter,” he said. “Agencies are still going to pull whatever they need to (clinch a deal). And those agencies will run roughshod over the honest ones. That’s been going on for years.” Increase the honesty quotient? Industry has become more ethical because clients have become smarter? I’m not even sure how to respond to those kinds of assessments. Let’s put it this way, if the institute is generating revenue there looks to be plenty of job security in the future. Of course, there will be the ‘big boys’ running the show with board members from Procter & Gamble, Omnicom Group, WPP and Ketchum but as Jim Edwards, a former Adweek managing editor puts it “History does not suggest that these things catch on very well,” he said. “There’s a structural problem in the advertising business. The entire industry is engaged in a race to the bottom. Whoever can do it the cheapest and the fastest wins.” I realize I have taken the cynical approach to this kind of endeavor. What are your thoughts? Is it possible to self-police the ad industry like this group and the Interactive Advertising Bureau are suggesting? Let’s hear your take.

What the Heck is Google Punch?

No, really! Does anyone actually know what the unveiled Google Punch does? Apparently Google Operating System spotted Google Punch listed in a Google Documents drop-down–within the video below. Speculation has already started as to what Google Punch could be, but I’d love to hear your thoughts.

Twitter Building Dedicated Data Center

Twitter is preparing to move to a dedicated data center by the end of this year. If it allows for Twitter to be more stable then this can’t happen soon enough. Why should marketers concern themselves with this kind of information? It’s pretty simple. If the Twitter platform cannot be relied on to be consistently up and reliable then it is much harder to have valuable resources dedicated to efforts using Twitter. If you think companies are skittish now about whether Twitter is the “way to go” these recent technological missteps are not helping to ease that pain. TechCrunch reports As you may have noticed, Twitter has had some reliability issues over the past few months. Part of this was related to the World Cup, part of it is because they just continue to grow at a fast pace — 300,000 new accounts are created a day now. It has gotten to the point where Twitter needs their own warehouse for tweet storage. So they’re building one, in Salt Lake City. While it undoubtedly won’t be as large as Apple’s forthcoming billion-dollar data center in North Carolina, Twitter says they have been working on a “custom-built” one that will be opening later this year. These troubles have been difficult for the many third party developers and service providers who are dependent on the Twitter ecosystem for their own survival as well. Right now, no one is really very happy with Twitter’s performance and the excuses of event overload or anything else will likely have less credibility moving forward if Twitter truly wants to be counted amongst the Googles and Facebooks of the world. Of course, Google’s network of data centers is well known and Facebook announced earlier this year that they were going the private data center route as well. Having said that even now, I don’t ever experience issues with Facebook’s availability and rarely if ever with Google (unless you count their sometimes dog slow e-mail service). The Twitter engineering blog tries to give a picture of how this will help Twitter and everyone associated with it moving forward. First, Twitter’s user base has continued to grow steadily in 2010, with over 300,000 people a day signing up for new accounts on an average day. Keeping pace with these users and their Twitter activity presents some unique and complex engineering challenges (as John Adams, our lead engineer for application services, noted in a speech last month at the O’Reilly Velocity conference). Having dedicated data centers will give us more capacity to accommodate this growth in users and activity on Twitter. Second, Twitter will have full control over network and systems configuration, with a much larger footprint in a building designed specifically around our unique power and cooling needs. Twitter will be able to define and manage to a finer grained SLA on the service as we are managing and monitoring at all layers. The data center will house a mixed-vendor environment for servers running open source OS and applications. So hang in there folks, Twitter is trying hard. Unfortunately, while I believe that they are doing the best they can it will not be enough for a our world of “What have you done for me lately?” Right now, people aren’t very happy with Twitter and as they say in baseball “You’re only as good as your last at bat”. If Twitter keeps striking out that will not help the cause one bit. Here’s to less Fail Whale appearances and some semblance of stability for Twitter in the future. Your thoughts?